Privacy Policy

Last Updated: 1/1/2025

This Privacy Policy describes how Mexico Living Tours (hereinafter "we," "us," or "our") collects, uses, and shares personal information of users of our website, https://www.mexicolivingtours.com/ (the "Site"), and our services.

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:
- Contact information (e.g., name, email address, phone number, address).
- Booking information (e.g., tour selections, travel dates, number of travelers, accommodation preferences).
- Payment information (e.g., credit card details or other payment information) - please note this is processed by our secure payment gateway and we do not directly store full credit card details on our servers.
- Information provided during inquiries or customer service communications.
- Any other information you voluntarily submit to us.
Information We Collect Automatically:
- Log Data: Information about your use of the Site, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site. This helps us to improve our Site and personalize your experience. You can control the use of cookies at the individual browser level.
- Device Information: Information about the device you use to access our Site, including the device model and operating system.

How We Use Your Information

We may use your personal information for the following purposes:

To process and manage your bookings and reservations.
To communicate with you about your bookings, inquiries, and our services.
To personalize your experience on our Site and tailor our services to your preferences.
To provide customer support and respond to your requests.
To send you promotional materials, newsletters, and other marketing communications about our tours and offers (where you have consented to receive such communications). You can opt-out of receiving these communications at any time.
To improve our Site and services, including conducting data analysis and research.
To detect, prevent, and address fraud, security breaches, or other illegal activities.
To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors, website hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information.
Tour Operators and Suppliers: To fulfill your bookings, we may share necessary information with the tour operators, hotels, transportation companies, and other suppliers involved in providing the services you have requested.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You may have certain rights regarding your personal information under applicable data protection laws, including the right to:

Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information (subject to certain exceptions).
Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.