For a full month, you will have a dedicated relocation specialist available to you from 9:00 AM to 5:00 PM, Monday through Friday. A bi-lingual expert will be your primary point of contact, offering guidance, resources, and proactive support to streamline your move.

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Your 30-Day Remote Assistance Includes:

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• Initial Consultation & Planning: A thorough discussion to understand your specific needs, timelines, and preferences for your move to the Riviera Maya.

• Information & Resource Hub: Answers to your questions on a wide range of topics, including:

  • Neighborhood insights and selection (covering areas like Playa del Carmen, Tulum, Cancun, Puerto Morelos, Cozumel, Akumal, Puerto Aventuras, and more).

  • Understanding the local real estate and rental market, typical lease agreements, and utility setups (water, electricity, gas, internet).

  • Guidance on opening a Mexican bank account.

  • Information on healthcare options, including local clinics, hospitals, and insurance.

  • Navigating transportation options, including vehicle importation or purchase.

  • Schooling options and insights for families.

  • General advice on cost of living, shopping, and local customs.

• Connecting You with Trusted Professionals: Referrals to our vetted network of English-speaking professionals, including:

  • Real estate agents

  • Immigration lawyers and consultants

  • Notaries

  • Insurance brokers

  • Movers and shipping companies

• Logistical Support: Assistance in coordinating appointments and services as needed.

• Problem-Solving: A go-to resource for tackling any unexpected questions or challenges that arise during your initial settling-in period.​

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In-Person Riviera Maya Welcome & Support

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To ensure you hit the ground running, this package includes one full day (up to 8 hours) of dedicated in-person assistance with your relocation specialist in the Riviera Maya. This day will be tailored to your immediate priorities and can be used for a variety of essential tasks, such as:

• Guided Neighborhood Orientation: A personalized tour of areas you are considering, helping you get a feel for different communities and their amenities.

• Assistance with Key Appointments: Accompaniment and support for crucial initial meetings, such as with real estate agents for property viewings (we do not act as agents but can help you navigate this process), or visits to utility companies or banks.

• Initial Settling-In Tasks: Help with essential first steps like setting up a local phone number, initial grocery shopping for essentials, or understanding local transportation routes.​

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Flexible Additional In-Person Support

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Should you require more hands-on assistance, additional in-person days with your dedicated specialist can be arranged for a fee of $150 USD per day (up to 8 hours). This allows you to customize the level of on-site support based on your evolving needs as you settle into your new home.

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